Effective Date: 15 August 2026
Website: https://digialpha.shop/
Business Name: DigiAlpha
At DigiAlpha, we are committed to providing high-quality digital products and a smooth customer experience. Because our products are delivered digitally and can be accessed or downloaded immediately after purchase, our refund policy is different from that of physical products.
By purchasing any product from https://digialpha.shop/, you agree to the terms of this Refund Policy.
All products sold on DigiAlpha are digital products, including but not limited to:
eBooks
PDF documents
Templates
Canva templates
Design assets
Business toolkits
AI prompts and workflows
Software resources
Marketing materials
Courses and downloadable content
Since digital products are delivered instantly and cannot be physically returned, all sales are generally considered final.
Once a digital product has been:
Downloaded,
Accessed,
Delivered via email,
Made available through your account dashboard, or
Successfully provided through a download link,
we are generally unable to offer a refund, return, or exchange.
This policy helps protect our intellectual property and prevents unauthorized use or distribution of our digital products.
We may consider a refund only in the following exceptional circumstances:
If you accidentally purchase the same product more than once, you may be eligible for a refund for the duplicate order.
If you do not receive your purchased product due to a verified technical issue on our side and we are unable to provide the product after reasonable attempts, you may be eligible for a refund.
If the files provided are corrupted, damaged, or cannot be accessed, and we are unable to replace or repair them within a reasonable time, a refund may be considered.
If you receive a product that is materially different from the product description or the product you purchased, we will first attempt to provide the correct product. If we are unable to do so, a refund may be issued.
Refunds will generally not be granted in the following situations:
You changed your mind after purchase.
You no longer need the product.
You purchased the wrong product by mistake.
You did not read the product description before purchasing.
You are unable to use the product due to lack of required software, skills, or compatibility on your device.
You found a similar product elsewhere.
You expected features that were not listed in the product description.
You failed to download the product before the download period expired (where applicable).
If you believe you qualify for a refund under the eligible situations listed above, you must contact us within 7 days of the purchase date.
Requests submitted after this period may not be eligible for review.
To request a refund, please email us with the following information:
Full name
Email address used during purchase
Order number or transaction details
Product name
Reason for the refund request
Screenshots or supporting evidence (if applicable)
Email: suhailsidd1993@gmail.com
After receiving your request, we will review the information provided and may request additional details if necessary.
We aim to respond within 3–7 business days.
Approval or denial of a refund request is at the sole discretion of DigiAlpha.
If a refund is approved, the amount will be returned through the original payment method used for the purchase whenever possible.
The time required for the refunded amount to appear in your account depends on your payment provider, bank, or payment gateway.
If you initiate a chargeback or payment dispute without contacting us first, we reserve the right to:
Suspend access to purchased products,
Terminate your account,
Refuse future purchases,
Provide transaction records to the payment provider.
We encourage customers to contact us directly so that we can resolve any issue promptly.
If you experience any problem with a purchased product, we recommend contacting us before requesting a refund.
In many cases, issues such as:
Download errors,
File access problems,
Installation questions,
Missing files,
Compatibility guidance,
can be resolved quickly by our support team.
We reserve the right to modify or update this Refund Policy at any time.
Any changes will be posted on this page with an updated Effective Date.
If you have any questions regarding this Refund Policy, please contact us:
Business Name: DigiAlpha
Website: https://digialpha.shop/
Email: suhailsidd1993@gmail.com
Phone: +91 9891648612
Thank you for choosing DigiAlpha. We appreciate your trust and strive to provide valuable, high-quality digital products and excellent customer support.